Shipping policy
Shipping Policy
Order Processing and Delivery
Kobeita Studio works with fulfillment partners to prepare, package, and ship selected products directly to our customers.
For jewelry orders shipped to Canada, the estimated delivery time is 7–10 business days. This estimate includes order preparation, branded packaging, and shipping.
Delivery times are estimates and may occasionally be affected by circumstances outside our control, including carrier delays, customs processing, severe weather, holidays, or other transportation disruptions.
Shipping to Canada
Jewelry orders fulfilled by our current jewelry fulfillment partner are shipped to Canadian customers DDP (Delivered Duty Paid). Applicable duties and import charges are included in the fulfillment process, so customers should not be required to pay additional duties or import charges upon delivery.
Shipping Rates
Shipping charges are calculated and displayed at checkout before you complete your purchase.
Shipping Address and Phone Number
Please make sure your shipping address and contact information are complete and accurate before placing your order.
A valid customer phone number is required for international shipping and may be used by the shipping carrier to facilitate delivery.
Kobeita Studio is not responsible for delays or delivery problems resulting from incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information after placing an order, please contact us as soon as possible at kobeitastudio@gmail.com. We will make reasonable efforts to update the information before fulfillment begins, but changes cannot be guaranteed once an order has entered processing or shipment.
Order Tracking
When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier’s tracking system to update after the shipment is processed.
Multiple Products
Products may be fulfilled by different fulfillment partners or locations. If your order contains multiple products, they may arrive in separate packages and at different times.
Delivery Issues
If your order arrives damaged, defective, or incorrect, please contact us at kobeitastudio@gmail.com within 10 days of delivery and include your order number, a description of the issue, and photographs where applicable.
For return and refund eligibility, please refer to our Return and Refund Policy.
Questions
If you have questions about your shipment or delivery, contact us at kobeitastudio@gmail.com.