Refund policy

Returns and Refunds

At Kobeita Studio, we want you to be happy with your order. Because our jewelry is prepared and fulfilled specifically for each customer order, we do not accept returns or exchanges for change of mind, personal preference, or ordering the wrong item.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you receive an incorrect item, please contact us at kobeitastudio@gmail.com within 10 days of delivery.

Please include:

your order number;

a description of the issue; and

clear photographs of the item and, where relevant, its packaging.

We will review your request and provide further instructions. Please do not return an item without contacting us first.

If your claim is approved, we will arrange an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

Return Shipping

Do not send products to the business address displayed on our website or order documents unless we specifically instruct you to do so.

If an approved claim requires an item to be returned, we will provide the appropriate return instructions and return address. Items returned without prior authorization may not be accepted.

Non-Returnable Items

We do not accept returns or exchanges for:

change of mind or personal preference;

ordering the wrong item;

items that have been worn, used, altered, or damaged after delivery;

gift cards;

items identified as final sale, except where required by applicable law.

For hygiene reasons, intimate apparel may be subject to additional return restrictions. Any product-specific return conditions will be stated on the applicable product page or otherwise communicated before purchase.

Cancellations

Orders begin processing shortly after they are placed. If you need to request a cancellation, please contact us as soon as possible at kobeitastudio@gmail.com. We cannot guarantee that an order can be cancelled once processing or fulfillment has begun.

Refunds

If a refund is approved, it will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Your Legal Rights

Nothing in this policy limits any rights or remedies available to you under applicable consumer protection laws.

If you have any questions about a return, damaged item, or refund, please contact us at kobeitastudio@gmail.com.